NOTICE: We want to let you know that the Hepatitis C Neighborhood is changing. This website will be retired on 04/28/17. After that time, you can find all relevant Hepatitis C information at

Hepatitis Neighborhood HOME  |   MY PROFILE  |   LOGIN 

Understanding Hepatitis button

Treatment Options button

Financing Your Care button

Finding Support button

Message Boards button

Member sign-in.

Privacy Policy


Version 2.0. Last Revised: 11/19/2013

This Privacy Policy is provided by Accredo Health Group, Inc.  ("Accredo", "we", "us" or "our") to all visitors ("you" or "your") who use the publicly available pages of the Hepatitis Neighborhood website located at and Registered Users of the Community Website (individually and collectively, the "Site").  This Site is provided to you as a service to provide information regarding hepatitis and hepatitis care.  Users are persons that are visiting the Site for purposes of reviewing hepatitis-related information.  Users that have completed registration for the Site are all "Registered Users".  The "Community Website" is a Registered User-only portal available through the Site which enables Registered Users to participate with message boards to discuss relevant issues.

We are firmly committed to protecting the confidentiality of Personal Information. The term "Personal Information" means any information which can be used to identify a user, including by way of example, but not limitation, name, date of birth, mailing address, phone number, cell phone number, e-mail address, credit card information, and/or Social Security number. "Personal Health Information" means any information related to health or medical status of the user, including, by way of example, but not limitation, names of doctors, health conditions, medicines, and/or prescription information and history, paired with Personal Information.


How We Collect Non-Personal Information

General Tracking Information

When you visit the Site for any purpose, or submit Personal Information to us, we may collect Non-Personal Information from you.  "Non-Personal Information" means a data element or collection of data elements that by itself cannot be associated with a specific individual.  Non-Personal Information includes by way of example but not limitation, the Internet browser or computer operating system you are using, your IP address or the automatic tracking of the pages of this Site that you access, and Site data collected on an aggregated, anonymous basis through web server logs and cookie technology (further described below), third-party ad servers, clear GIFs, and/or web beacons.  Our web server automatically collects this information, including your IP address, when you request pages from our server.  We may also collect other information regarding your interactions with the Site.


We may utilize a standard technology called "cookies" and web server logs to collect information about how our Site is used.  A cookie is a very small text file, which often includes an anonymous unique identifier.  Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, the time spent at our Site, and the websites visited immediately prior to and after visiting our Site.  When you visit the Site, the Site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies.  Each website can send its own cookie to your browser if your browser's preferences allow it.  With most Internet browsers, you can erase cookies from your hard drive, block all cookies, or receive a warning before a cookie is stored.  Please refer to your browser's instructions or online help files to learn more about these functions.

How We Use Non-Personal Information

We may use two kinds of cookies – session ID cookies and persistent cookies. Session ID cookies are used to personalize your user experience, to determine ways to improve our Site, Site content, and the services offered through the Site.  These cookies are deleted from your hard drive when you close your browser session.  Persistent cookies are used to collect non-personally identifiable information such as Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp and number of clicks.

We use your IP address so that we can send data (such as the web pages you request) to you.  We aggregate this data with data on the pages visited by other users to track overall visitor traffic patterns to help us understand how you use the Site and your preferred and most frequently used Site pages and services, to provide you with better service connections and improved Site use and functionality, and to provide you with information on other services and offers that may be of interest to you.  We may analyze utilization information in the aggregate to study outcomes, costs, and provider profiles, and to suggest benefit designs to health plans and other interested parties.  These studies generate Aggregate Data (described below) which we may utilize, sell, or disclose to other companies or organizations.  We will not sell your Non-Personal Information to other companies or organizations.

We may perform statistical analyses of the traffic patterns, Site usage, and behaviors associated with our Site.  We may use these analyses to generate Aggregate Data from the original Non-Personal Information.  "Aggregate Data" is summary level data, such as the number of Community Website participants in a specific zip code.  Aggregate Data does not contain information that can be used to identify or contact you, such as your name, address, telephone number or e-mail address, and does not reflect the original form of the Non-Personal Information collected from you.  We may sell or disclose the Aggregate Data to other companies or organizations.  In some cases, we may share Non-Personal Information with third parties who provide services to us.

Third-Party Usage

We may use third parties to (a) operate and maintain the server(s) on which the Site operates, (b) provide cookies, ad servers, clear GIFs, and web beacons that we embed in our Site, (c) host and/or operate the message boards, and (d) collect Non-Personal Information on your interactions with the Site.  The third party will then share the Non-Personal Information, Aggregate Data, and/or other data with us. 



Registration is optional; however, Registered Users are provided access to the Community Website and to information and services not otherwise provided on the Site. 

The Personal Information you disclose to us during registration and in connection with the Site is provided strictly on a voluntary basis.  We may also collect Non-Personal Information during the registration process as described above.  However, no Personal Health Information is collected during registration.


When you register with the Community Website, we may provide you with informational newsletters.  You may unsubscribe from receiving further newsletters by following the opt-out instructions included within a newsletter.

Message Boards

Once you have registered, you may read and post messages and start new topics of discussion with other Registered Users in our message boards.  Our message boards are generally unmoderated and not actively monitored, and the Registered Users participating in the message boards are generally not controlled by or associated with Accredo.  While we may monitor these public forums to control inappropriate content from being posted, we cannot control the privacy of information divulged by you on the message boards.  If you choose to reveal Personal Information, Personal Health Information, or other information in these public forums, you do so at your own risk.

How We Use Your Personal Information

We will not use or disclose your Personal Information in a manner inconsistent with applicable law or this Privacy Policy.  Examples of our uses and disclosures include:

  • We may disclose your Personal Information to relevant third parties such as site technicians, auditors, lawyers, or other professional advisors.
  • We may communicate with you via e-mail, facsimile, letter, text message, mobile phone, and similar mechanisms. 
  • We may send you promotional offers or marketing information that may be of interest to you.
  • We may use third-party agents for purposes of communicating with you.
  • We generally do not utilize messages posted on the message boards other than an employee or representative of Accredo could possibly communicate with you through the message boards.  However, in case of an emergency, an extenuating circumstance, or a need to contact you regarding a particular message, we may associate your messages with your Personal Information and then contact you and/or a third party based on need.
  • Statements here and elsewhere on the Site concerning the treatment of your Personal Information may not apply with respect to information already in our possession.

In certain circumstances, we may be legally compelled to release your Personal Information in response to a court order, subpoena, search warrant, or law or regulation.

How You Can Correct/Update Your Personal Information

You can correct or update your Personal Information at any time using the following options:

  • Via the Internet: corrections and updates may be made through the Community Website. 


All Personal Information and Non-Personal Information obtained through our Site is owned by us.  Accordingly, if we are acquired or merge with another entity, if we divest one or more of our businesses, affiliates or subsidiary companies, or if we partner with another organization to operate the Site, the Site, and any Personal Information and Non-Personal Information obtained through them, may be transferred to an applicable entity for the purposes of continuation of services, in accordance with applicable law.


Our Site is neither intended for nor designed to attract users who are under the age of 18.  

We are committed to preventing the unintentional collection of Personal Information from children under the age of 13.  If you are the parent or legal guardian of a child under the age of 13 whom you have reason to believe has provided his or her own Personal Information to us, you have the right to request the removal of that child's Personal Information from our database.  In order to request such removal, please send an e-mail to  You will be required to verify your identity as the child's parent or legal guardian in order to have their Personal Information removed.


Our Site may contain hyperlinks allowing our users to connect to other websites owned by us and our affiliated companies and websites owned by our third-party vendors, distributors, and providers ("Linked Sites").  You may also access our Site through a hyperlink embedded in a Linked Site.  We provide hyperlinks to the Linked Sites to enable you to conveniently access websites that may be of interest to you.  Please note that once you click on a hyperlink that transfers you from our Site to a Linked Site, you have left our Site, and this Privacy Policy will immediately cease to apply to any subsequent activity on the Linked Site.  We are under no obligation to notify you when you have left our Site and have accessed a Linked Site.  Use of any Linked Site will be governed by the privacy policy, terms of use, and/or other policies (if any) on the Linked Site.  You may, at your option, participate in surveys or provide other information to our affiliates that control a Linked Site, and that information may be shared with us or with others subject to the privacy policy terms set forth on that Linked Site.  Certain Non-Personal Information that you choose to provide through a Linked Site (such as comments) that is subsequently provided to us by the Linked Site provider in connection with a service engagement may be identifiable to us as your personal information.


We are committed to protecting the privacy and security of this Site.  We take reasonable technical and procedural precautions to protect the information received by us.  Our Internet infrastructure is protected using industry recognized commercial security products, including current encryption technology, and best practice procedures for maintenance of the website.  In addition, our infrastructure is monitored 24 hours a day, seven days a week.

No method of transmission over the Internet or storage of data on an Internet server is 100% secure.  Although we use commercially acceptable and reasonable precautions to protect your information, we do not guarantee its absolute security.


You are deemed to have assented to the terms and conditions contained in this Privacy Policy when you use the Site and/or when you have indicated in your online registration that you accept the Terms of Use into which this Privacy Policy is incorporated.  You are deemed to have accepted this Privacy Policy each time you access the Site and/or the Community Website after initial registration by using your login credentials.  If you do not agree to the terms of this Privacy Policy, please do not use the Site.  The terms and conditions contained in this Privacy Policy are subject to and may be superseded by applicable Federal and State laws.


We use Non-Personal Information and Personal Information collected from you only within the scope of use described in this Privacy Policy. However, we reserve the right, from time to time in our sole and absolute discretion, to change, to modify, or to add terms or remove terms from this Privacy Policy without advance notice to you.  Changes to this Privacy Policy will be reflected when we post a new version number and updated revision date.  Therefore, we recommend that you check the version number and revision date prior to using the Site, and that you review this Privacy Policy on a frequent basis.  Your continued use of the Site after this Privacy Policy has been updated, as shown in the version number and revision date, indicates your agreement and acceptance of this Privacy Policy, including all changes made as of the date of your use of the Site.


We welcome your comments. If you have general feedback regarding this Privacy Policy, please e-mail us. Upon submission, any suggestions you make regarding the Site become our property, and we shall have the right to use any of your comments or suggestions without further permission from or notice to you.

Specific questions regarding the enforcement of this policy should be directed to


about us | contact us | tech help | privacy policy | terms of use | 

Hepatitis Neighborhood is a service of Accredo

© 2013 Accredo Health Group, Inc. | An Express Scripts Company. All Rights Reserved.
Topic Search Go